Please use the Chat with us! on the bottom right on any page of the website, with age, weight, size and breed of dog for fitting suggestions or to ensure you have the right size.
Exchanges please return the harness to the Shop address at the bottom of the website, please put the order number or a copy of the order in the shipping package. Make a note if the harness was overall too big, or small, or if, for example the girth was too small, but it fit well otherwise. That helps me to know what to do.
Returns & Refunds
We understand that there is no one tool that works for all dogs. We will accept a return for a full refund provided;
1. Email firstname.lastname@example.org to notify of the return with a picture of the harness in NEW RESTOCK condition.
2. We receive the harness in NEW RESTOCK condition within 30 days after you received the harness.
3. The harness is received at the warehouse with the order number and customer name clearly marked on the outside of the package. If a different name or company name is on the outside of the package, and there is no note inside with the name of the person that placed the order, there is no way for us to refund your order. Ship to the Shop address at the bottom of the website.
Product Guarantee - We guarantee against manufacturer defects for 7 years on our harnesses, we expect the harness to last the life of your dog.
All of our harness orders are assembled and sewn at our facility in Lucas, Ohio as soon as we receive your order. It will normally take 1 week to prepare and ship your order and we will notify you via email every step of the way.