All of our harness orders are assembled and sewn at our facility in Lucas, Ohio as soon as we receive your order. It will normally takes 10-15 days to prepare and ship your order and we will notify you via email every step of the way.
We understand that there is no one tool that works for all dogs. We will accept a return for a full refund provided; 1. Email email@example.com to notify of the return with a picture of the harness in NEW RESTOCK condition. 2. We receive the harness in NEW RESTOCK condition within 30 days after you received the harness. 3. The harness is received at the warehouse with the order number and customer name clearly marked on the outside of the package. If a different name or company name is on the outside of the package, and there is no note inside with the name of the person that placed the order, there is no way for us to refund your order.