We understand that there is no one tool that works for all dogs. We will accept a return for a full refund provided;
1. Email email@example.com to notify of the return with a picture of the harness in NEW RESTOCK condition.
2. We receive the harness in NEW RESTOCK condition within 30 days after you received the harness.
3. The harness is received at the warehouse with the order number and customer name clearly marked on the outside of the package. If a different name or company name is on the outside of the package, and there is no note inside with the name of the person that placed the order, there is no way for us to refund your order.
Product Guarantee - We guarantee against manufacturer defects for 7 years on our harnesses, we expect the harness to last the life of your dog.
All of our harness orders are assembled and sewn at our facility in Lucas, Ohio as soon as we receive your order. It will normally take 1 week to prepare and ship your order and we will notify you via email every step of the way.
I have used these harnesses for 5+ years. I totally love them. When I got my first one the speed buckle was not available. Then a couple years later I bought 2 more at an agility trial and one of them had the new speed buckle. I am now in my 70s and the speed buckle was so fast and helpful to me that I decided get the two older ones upgraded to the new buckle. I am pleased to say that they arrived today! It took just 10 days from the time I ordered, for me to ship the old harnesses to Brilliant K9 and get the new speed buckle harnesses back. I highly recommend these harnesses to everyone. This is a great company and a great product!
These harnesses last a long time. They are easy on and off and very strong. They adjust as your dog matures which is nice.
Our 90 lb. puppy is a "chewer", and unfortunately got a hold of her harness chest strap. I am so happy that Brilliant K9 could repair the harness as it is the best harness ever.
Now, just to keep our eyes on the puppy and find her something more appropriate to chew on!
Many thanks to Brilliant K9!
I am so happy with the Harness I purchased for my Bella. Will never use a collar leash again. So easy to use. Great service.
We use our Brilliant K9 vest as a service vest for our diabetic alert dog- something strange happened to the strap one day- I'm still not sure what but it appeared to have melted in the hot car? In any case it was unusable, but since we need it as a service dog harness, we really didn't want to send it away. We purchased this repair kit and mailed our vest in- and got it back within a few days! It looks brand new- thanks so much for the quick repair!
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